Swadhaar has in place a fair practice code (FPC), which includes guidelines on appropriate staff conduct when dealing with customers and on the organisation’s policies vis-à-vis client protection. The FPC captures the spirit of the Reserve Bank of India’s guidelines on fair practices for Non-Banking Finance Companies (NBFCs), as well as the codes of conduct put forth by the Microfinance Institutions Network (MFIN) and Sa-dhan*. As an NBFC and member of both organisations, Swadhaar complies with both RBI regulations and applicable industry-level codes of conduct.